Last week I purchased a potted basil plant at Waitrose. A few days later, as the sun streamed through the kitchen window and warmed the plant, a cloud of gnats began to populate the air. And the windowsill. The fruit bowl. Flying and falling into mugs of tea and mugs of coffee and glasses of wine. I traced the source of this buggy-ness to Waitrose’s potted basil plant.
So, I sent them a public tweet on Twitter (@waitrose), and wrote that I didn’t want to spray my basil to kill the gnats, and wondered if they had a better solution from this problem.
Waitrose replied to my tweet the following morning. This is why I love Waitrose. Customer service. Customer service. Customer service. And apparently the public agrees with me because Waitrose was voted UK’s Number 1 favourite supermarket this year. And darned good fresh bread, too.